Multicommander portable crashes upon start

[the_observer]

Hi all.

I try to start multi commander portable(latest version) but soon after i start it it crashes.

When i check the multicommander.log i see that every Multicommander.log  writes up to this sentence :

Code: [Select]

Checking if new version exists...
Since i dont know much the only assumption i can do is that the program crashes when it try to look for a newer version since the computer i am trying to run it has no Internet access.

Is there a way to start multicommander and have it not to check for newer version?
OR
what info should i post here to help you understand better why it crashes?

Thank you much for your time reading this.

Regards,
the_observer.

[Mathias (Author)]

What version are you running. There was a update check bug in older version. But the newest should work

also make sure that the file structure in the portable zip is kept.

[the_observer]

Hi Mathias ,

thank you for answering and for MC which is a great piece of software.

I use version 3.2.1.1432 and the structure of the zip is being kept. I just do a simple unzpi and run it from there.

Regards,
the_observer.

[Mathias (Author)]

Hi Mathias ,

thank you for answering and for MC which is a great piece of software.

I use version 3.2.1.1432 and the structure of the zip is being kept. I just do a simple unzpi and run it from there.

Regards,
the_observer.

If you unziped it and you got all the subfolders correct then it is not because it does not find files..
(A lot of people unzip it wrong and get all files in one single folders, and that will result in some issues. )

Did it send a crash report when crashing ? I can not find any that might relate to startup or version check

Have you tried the full version ?

You can disable the version checking by editing MultiCommander.xml, I do not know the name of the settings right now because I write this from on phone..
But it should have a logical name so you should be able to figure it out

[the_observer]

Well ,

i unziped it allright but i did it to another computer first and i move it to the other computer unzipped.I doubt that this is causing problems since i moved the whole tree stucture as it was (simple copy paste procedure of the MC root unzipped folder).

Then,when it crashes it cannot send crash report because the computer i try to use it does not have internet access.

Also , i cannot use the full version because i don't have rights to install programs to that pc.That is why i try the portable version.

I will search the xml to disable version checking and see if it corrects the problem and i will post back.Unfortunately i will be absent for two weeks but i will do it afterwards.

Thank you so much for your time answering me.

Regards,
the_observer.

[Mathias (Author)]

Actually you can install MC with the install without admin rights.
if you select single user installation it is installed into the user folder.

Not sure what caused it to crash. guess that since you can not install program there are other things that are locked down on the computer too.
Maybe MC tries to do something that on your computer is locked done/blocked. Question is what.

If it crashed before the crash reports are still present in the temp folder
C:\Users\<username>\AppData\Local\Temp\MCCrashDump\
There is a date folder in there and in that there is a *.dmp file. Upload that file to http://multicommander.com/upload/ and I might be able to see why it crashes

[Pedrober]

Similar problem. I have uploaded the MCCrash.dmp file.

[Mathias (Author)]

Similar problem. I have uploaded the MCCrash.dmp file.

The crash is very low level. It happens because MC trying to use a CPU instruction that does not exists in your cpu.
So I guess the cpu in your machine is very very old. Do you know what CPU you have ?
I guess it does not support SSE

[Pedrober]

Thank you very much for your message. The processor is a 1,67 gigahertz AMD Athlon XP.

[Mathias (Author)]

Thank you very much for your message. The processor is a 1,67 gigahertz AMD Athlon XP.

According to wikipedia Athlon XP should have SSE instructions.. It might be that the BIOS need to enable it or something.

[Pedrober]

Thank you very much for your message. The Phoenix BIOS doesn't show any reference to SSE instructions. Do you know an utility to test if they are on?

[Pedrober]

Wait! I have found an utility. I'll test and I'll report.

[Pedrober]

Apparently, SSE instructions are working...

[Pedrober]

I uploaded again the dump file, just to double check.

[Mathias (Author)]

I uploaded again the dump file, just to double check.

Same.. The crashdump say that cpu did allow the instruction and the instruction is a SSE one..

movsd   xmm0,mmword ptr [....]

So then I don't know.

[Mathias (Author)]

I uploaded again the dump file, just to double check.

movsd   xmm0,mmword ptr [....]

Btw.. It might be a SSE2 instruction.. not SSE1, but not sure.

[Pedrober]

OK, SSE2 instructions are not supported.