Multicommander crash at startup

[asimovfr]

Hello.

I'm a Windows 11 user.

I've been using the portable version since 2 or 3 years. It's been updated on a regular base.

This morning, I can't use it anymore  :

• Splash screen is shown correctly
• Then Usual tabs appears for 3 sec
• Then the application crashes

I downloaded a new package of the last version (14.2.0.3026) : same issue
I downloaded a new package of a previous version (13.5.0.2983) : same issue

I enabled all logs, from the new 14.2 package, using the command line.

Here is what I get.

I notice 2 "failed" messages : Config\UserMenu.xml and Languages\FSFav_lang_en.xml ... is this relevant ?

Any other suggestions ??

Thanks for helping...

2024-09-16 11:27:20.830 Initialization of Core started.
2024-09-16 11:27:20.830 Instance name used :
2024-09-16 11:27:20.830 Registry path for Session History  : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\SessionConfig\History\
2024-09-16 11:27:20.830 Registry path for Session Config   : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\SessionConfig\Config\
2024-09-16 11:27:20.830 Registry path for Session Misc data: C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\SessionConfig\Misc\
2024-09-16 11:27:20.830 Application path : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026
2024-09-16 11:27:20.830 App data path    : C:\Users\[myname]\AppData\Roaming\MultiCommander
2024-09-16 11:27:20.830 SE app data path :
2024-09-16 11:27:20.830 User data path   : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\UserData\
2024-09-16 11:27:20.830 Config path      : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\Config\
2024-09-16 11:27:20.830 Log path         : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\Logs\
2024-09-16 11:27:20.830 Temp path        : C:\Users\[myname]\AppData\Local\Temp\_mc_\
2024-09-16 11:27:20.830 Loading core configuration
2024-09-16 11:27:20.830 Loading core configuration - Finished
2024-09-16 11:27:20.830 Windows function for AVX/AVX2 support found.
2024-09-16 11:27:20.834 Cache language files in Language Pack file : "C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\Languages\MC_LangPack_en.zip"
2024-09-16 11:27:20.839 Creating Main Window
2024-09-16 11:27:20.841 Creating main UI
2024-09-16 11:27:20.864 Creating main UI - Commandbars
2024-09-16 11:27:20.864 Creating main UI - AddressBar
2024-09-16 11:27:20.895 Creating main UI - StatusBar
2024-09-16 11:27:20.895 Creating main UI - TabLogPanel
2024-09-16 11:27:20.895 Creating main UI - Button Panel
2024-09-16 11:27:20.895 Creating main UI - panel layout
2024-09-16 11:27:20.895 Creating main UI - Build Statusbar
2024-09-16 11:27:20.910 Creating Main Window - Done
2024-09-16 11:27:20.910 Creating Splash
2024-09-16 11:27:20.910 Creating splash - Show
2024-09-16 11:27:20.910 Creating Splash Created
2024-09-16 11:27:20.910 Init Main Window
2024-09-16 11:27:20.925 Init Core
2024-09-16 11:27:20.925 Load MCIcons.dll
2024-09-16 11:27:20.925 Detect System Language
2024-09-16 11:27:20.925 System LCID : 1036, User LCID : 1036, System Lang : fr-FR, User Lang : fr-FR
2024-09-16 11:27:20.925 Windows DPI Scaling : 100%
2024-09-16 11:27:20.925 AppDataPath : C:\Users\[myname]\AppData\Roaming\MultiCommander
2024-09-16 11:27:20.925 Loaded config file : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\Config\Modules.xml
2024-09-16 11:27:20.925 Searching for extension in : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\Extensions
2024-09-16 11:27:20.925 Verifying extension : FS7Zip\FS7Zip.dll
2024-09-16 11:27:20.925 Verifying extension : FSFTP\FSFTP.dll
2024-09-16 11:27:20.925 Verifying extension : FSPortable\FSPortable.dll
2024-09-16 11:27:20.925 Verifying extension : FSRAR\FSRAR.dll
2024-09-16 11:27:20.925 Verifying extension : FSRegistry\FSRegistry.dll
2024-09-16 11:27:20.925 Verifying extension : MCAudioTools\MCAudioTools.dll
2024-09-16 11:27:20.925 Verifying extension : MCLanEditor\MCLanEditor.dll
2024-09-16 11:27:20.925 Verifying extension : MCPictureTools\MCPictureTools.dll
2024-09-16 11:27:20.925 Verifying extension : MCSpecial\MCSpecial.dll
2024-09-16 11:27:20.925 Verifying extension : MCUtils\MCUtils.dll
2024-09-16 11:27:20.925 Verifying extension : MCVideoTools\MCVideoTools.dll
2024-09-16 11:27:20.925 Verifying extension : MFTools\MFTools.dll
2024-09-16 11:27:20.925 Verifying extension : MultiFileViewer\MultiFileViewer.dll
2024-09-16 11:27:20.941 Searching for extension finished
2024-09-16 11:27:20.941 Initialize FileSystem Extensions
2024-09-16 11:27:20.941 Loading And Init Core functions and script commands
2024-09-16 11:27:20.941 Loading customize keymappings
2024-09-16 11:27:20.941 Loaded config file : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\Config\Aliases.xml
2024-09-16 11:27:20.941 Use extra UI thread for progress dialogs : 0
2024-09-16 11:27:20.957 Initializing device manager
2024-09-16 11:27:20.957 Loading filesystem manager configuration
2024-09-16 11:27:20.957 [Device Manager] - Adding/Updating logical devices (A-Z)
2024-09-16 11:27:20.957 [Device Manager] - Starting to get device information for drive : C
2024-09-16 11:27:20.957 [Device Manager] - Get Device Icon for : C:
2024-09-16 11:27:20.957 Loading icon configuration and caching common icons
2024-09-16 11:27:20.957 Initializing custom commands
2024-09-16 11:27:20.972 Loading File coloring rules configuration
2024-09-16 11:27:20.972 Initilizing custom commands - Load from script folder
2024-09-16 11:27:20.972 Initializing custom commands - Load Script : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\Config\Scripts\
2024-09-16 11:27:20.972 Initializing custom commands - Load Script : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\Config\Scripts\Examples
2024-09-16 11:27:20.972 Initilizing MultiScript functions
2024-09-16 11:27:20.972 Registering Core commands and Menu Commands
2024-09-16 11:27:20.972 Initilizing Core Menu System
2024-09-16 11:27:20.972 Failed load  : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\Config\UserMenu.xml
2024-09-16 11:27:20.972 [Device Manager] - Processing 'C:\' done
2024-09-16 11:27:20.972 [Device Manager] - C: - SectorSize : (L/P) 512/4096, MTL : 262144, hasCommandQueueing 1, hasAcceleratedTransfer 1
2024-09-16 11:27:20.972 [Device Manager] - Starting to get device information for drive : U
2024-09-16 11:27:20.981 [Device Manager] - Get Device Icon for : U:
2024-09-16 11:27:20.988 [Device Manager] - Processing 'U:\' done
2024-09-16 11:27:20.988 [Device Manager] - Starting to get device information for drive : Z
2024-09-16 11:27:20.988 [Device Manager] - Get Device Icon for : Z:
2024-09-16 11:27:20.988 [Device Manager] - Processing 'Z:\' done
2024-09-16 11:27:20.988 [Device Manager] - Adding/Updating Virtual folders - Started
2024-09-16 11:27:20.988 [Device Manager] - Get Folder Icon for : C:\Users\[myname]\Desktop
2024-09-16 11:27:21.004 [Device Manager] - Processing 'C:\Users\[myname]\Desktop' done
2024-09-16 11:27:21.004 [Device Manager] - Get Folder Icon for : C:\Users\[myname]\OneDrive - [my company]\Documents
2024-09-16 11:27:21.004 [Device Manager] - Processing 'C:\Users\[myname]\OneDrive - [my company]\Documents' done
2024-09-16 11:27:21.004 [Device Manager] - Get Folder Icon for : C:\Users\Public\Documents
2024-09-16 11:27:21.020 [Device Manager] - Processing 'C:\Users\Public\Documents' done
2024-09-16 11:27:21.020 [Device Manager] - Get Folder Icon for : C:\Users\[myname]\Downloads
2024-09-16 11:27:21.020 [Device Manager] - Processing 'C:\Users\[myname]\Downloads' done
2024-09-16 11:27:21.020 [Device Manager] - Get Folder Icon for : C:\Users\[myname]\OneDrive - [my company]\Images
2024-09-16 11:27:21.020 [Device Manager] - Processing 'C:\Users\[myname]\OneDrive - [my company]\Images' done
2024-09-16 11:27:21.020 [Device Manager] - Get Folder Icon for : C:\Users\[myname]\Videos
2024-09-16 11:27:21.020 [Device Manager] - Processing 'C:\Users\[myname]\Videos' done
2024-09-16 11:27:21.035 [Device Manager] - Get Folder Icon for : C:\Users\[myname]\Music
2024-09-16 11:27:21.035 [Device Manager] - Processing 'C:\Users\[myname]\Music' done
2024-09-16 11:27:21.035 OneDrive registry location not found
2024-09-16 11:27:21.035 OneDrive business 2 registry location not found
2024-09-16 11:27:21.035 OneDrive business 3 registry location not found
2024-09-16 11:27:21.035 [Device Manager] - Get Folder Icon for : C:\Users\[myname]\OneDrive
2024-09-16 11:27:21.051 [Device Manager] - Processing 'C:\Users\[myname]\OneDrive' done
2024-09-16 11:27:21.051 [Device Manager] - Get Folder Icon for : C:\Users\[myname]\OneDrive - [my company]
2024-09-16 11:27:21.066 [Device Manager] - Processing 'C:\Users\[myname]\OneDrive - [my company]' done
2024-09-16 11:27:21.066 Dropbox appdata folder not found : "C:\Users\[myname]\AppData\Roaming\Dropbox"
2024-09-16 11:27:21.066 GoogleDrive registry location not found
2024-09-16 11:27:21.066 GoogleDrive folder not found : "<empty>"
2024-09-16 11:27:21.082 [Device Manager] - Processing '' done
2024-09-16 11:27:21.082 [Device Manager] - Adding/Updating Virtual folders - Completed
2024-09-16 11:27:21.082 Waiting for threads to finish
2024-09-16 11:27:21.082 Threads done. Continue...
2024-09-16 11:27:21.082 Building toolbar
2024-09-16 11:27:21.082 Initializing Core CommandBar
2024-09-16 11:27:21.082 Loading button panel settings
2024-09-16 11:27:21.082 PreInit FileProp/FileSystem/FileOpPlugins/Other
2024-09-16 11:27:21.082 Initializing File Property Extensions
2024-09-16 11:27:21.082 Initializing FileSystem Extensions
2024-09-16 11:27:21.082 Loaded config file : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\Config\FSLocal.xml
2024-09-16 11:27:21.082 Loaded config file : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\Config\FSZip.xml
2024-09-16 11:27:21.082 FSZIP - Zip will use codepage 850 unless codepage is specified in the zip archive
2024-09-16 11:27:21.082 Failed to load language file : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\Languages\FSFav_lang_en.xml
2024-09-16 11:27:21.098 Loaded config file : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\Config\Extensions\FSPortable\FSPortable.xml
2024-09-16 11:27:21.098 Initializing FileOperations Extensions
2024-09-16 11:27:21.098 Initializing file editor configuration
2024-09-16 11:27:21.098 Adding menu items and Configuration hotkeys
2024-09-16 11:27:21.098 Loading Column configuration
2024-09-16 11:27:21.098 Initializing Columns layout
2024-09-16 11:27:21.098 PreInit completed
2024-09-16 11:27:21.114 PreInit Extension Modules
2024-09-16 11:27:21.114 Initializing extension : MCPictureViewer
2024-09-16 11:27:21.114 Initializing extension : Explorer Panel
2024-09-16 11:27:21.114 Rebuilding menus
2024-09-16 11:27:21.114 Loaded config file : C:\Users\[myname]\Downloads\MultiCommander_x64_Portable_14.2.0.3026\Config\ExplorerPanel.xml
2024-09-16 11:27:21.114 Initializing extension : Settings Panel
2024-09-16 11:27:21.114 Initializing extension : File Search
2024-09-16 11:27:21.114 Rebuilding menus
2024-09-16 11:27:21.114 Initializing extension : Language Editor
2024-09-16 11:27:21.129 Initializing extension : Special Tools
2024-09-16 11:27:21.129 Initializing extension : File Utils
2024-09-16 11:27:21.129 Initializing extension : Multi Rename
2024-09-16 11:27:21.129 Initializing extension : File Checksum Verifier
2024-09-16 11:27:21.129 Initializing extension : File Viewer
2024-09-16 11:27:21.129 Initializing extension : Preview Panel
2024-09-16 11:27:21.129 Initializing extension : FSFTP Script
2024-09-16 11:27:21.129 Initializing extension : Picture Tools
2024-09-16 11:27:21.129 Initializing extension : Audio Tools
2024-09-16 11:27:21.129 Initializing extension : Video Tools
2024-09-16 11:27:21.129 Initializing Completed
2024-09-16 11:27:21.129 Wait for PreInit to finish
2024-09-16 11:27:21.129 Loading filetype configuration
2024-09-16 11:27:21.129 Initializing Custom ContextMenu
2024-09-16 11:27:21.129 Wait finish
2024-09-16 11:27:21.129 Initializing FileSystem Extensions (Post)
2024-09-16 11:27:21.129 Start extensions AutoLoad tasks
2024-09-16 11:27:21.129 Starting extension : Explorer Panel
2024-09-16 11:27:21.129 Autoload TabSession
2024-09-16 11:27:21.129 Autoload tabs from settings
2024-09-16 11:27:21.129 Create extension instance : Explorer Panel
2024-09-16 11:27:21.129 Explorer panel : Command Received : 20010
2024-09-16 11:27:21.161 Creating ExplorerPanel UI, took 21 ms (0:0, 1:0, 2:1, 3:0, 4:3, 5:0, 6:13, 7:2, 8:1, 9:0, 10:0, 11:0, 12:0, 13:0, 14:1, 15:0)
2024-09-16 11:27:21.161 Create extension instance : Explorer Panel
2024-09-16 11:27:21.161 Explorer panel : Command Received : 20010
2024-09-16 11:27:21.176 Creating ExplorerPanel UI, took 18 ms (0:0, 1:0, 2:1, 3:0, 4:2, 5:1, 6:9, 7:4, 8:0, 9:0, 10:0, 11:0, 12:0, 13:0, 14:1, 15:0)
2024-09-16 11:27:21.182 Starting extension completed
2024-09-16 11:27:21.182 Rebuilding menus
2024-09-16 11:27:21.182 Rebuilding program menu
2024-09-16 11:27:21.182 Application Ready!
2024-09-16 11:27:21.182 Start background thread to check if new version exists.

[asimovfr]

I found a way...

In the Config subfolder, config file name multicommander.xml

I disabled the checkfornewversion parameter

Now I can run the application again.
And as soon as I try check for new version from the HELP menu, I have the same crash again.

Maybe this is related to some internal policy from my company firewall that have changed recently.

Consider this topic as HALF-SOLVED anyway. Maybe there is something to do on your side to prevent the crash when the update server can not be reached...

[Mathias (Author)]

Strange. Cant replicate that. But yes. might have something to do with company firewall or something.

Guess that the company also blocked so that not crash report was sent ?

[asimovfr]

Guess that the company also blocked so that not crash report was sent ?

Sorry, I'm not sure here. Do you mean you SHOULD have received some automatic report ? Or are you talking about the standard windows application crash reports ?


Anyway, if you want me to send you something I can replicate the issue with the brand new portable packages I downloaded...

I may also want to ask you : about the future updates, since I have to deal with them manually from now on... is there a way I can setup them without losing all my customized settings : keyboard bindings, recorded sessions, etc

[Mathias (Author)]

Guess that the company also blocked so that not crash report was sent ?

Sorry, I'm not sure here. Do you mean you SHOULD have received some automatic report ? Or are you talking about the standard windows application crash reports ?


Anyway, if you want me to send you something I can replicate the issue with the brand new portable packages I downloaded...

I may also want to ask you : about the future updates, since I have to deal with them manually from now on... is there a way I can setup them without losing all my customized settings : keyboard bindings, recorded sessions, etc

No.. Normally when MC crashes it sends a crash report and shows a dialog with a crashId. If you did not get this. not crash report was sent..
If it was and I have the CrashId. I can manually check the crash report and I can often we why it crashed

If running the MultiUpdat tool. if you enable show info checkbox.. You see the file it download. download that maually. and in MultiTool and in settings you can select to update from file.
But full installer should not overwrite settings. all settings are in user folder..  the installer should not touch them. (You can backup them first from Help menu just in case..)

[asimovfr]

Tested using the MultiUpdate.exe file  (from the 13.5 directory, to ensure there is an update to be done).

No crash report ID is shown

Unfortunately, the log is quite useless...

Code: [Select]

Updating Multi Commander Located in : "C:\Users\[my name]\Downloads\MultiCommander_x64_Portable_13.5.0.2983"
=============================================================
You are running on a 64 bit platform.
==================================================
Make sure you do not already have Multi Commander running.
==================================================
Press start to begin update process.

Checking if newer version exists.
Downloading : http://multicommander.com/updates/version.xml

As for the windows event viewer entry, it's quite as useless. It's logged, but I can't see anything relevant, no dump file or anything.

My company has setup a new security agent lately. Name is SentinelOne. I'm quite sure this is related.

And I don't have any admin rights on my laptop, so any further investigation would be quite difficult to me.

Anyway, since I'm able to run the main app again, I'm fine with that anyway. As long as this new agent does not consider the whole MC package as suspicious or something 

Thanks for your help.

[Mathias (Author)]

Yes looks like something is blocking the access and just dropping the connect