Messages

1

Support and Feedback / Re: Crash upon opening Multicommander

« on: August 04, 2016, 19:31:12 »

Hi Alan-

They could be basically any audio and/or video format. I never know what I'm going to get. My current assignment uses .wmv and .mp3. Video is less common, but .mp3 and .wav are the most common audio formats I get. If it's something really unusual that my audio program can't read directly, I convert it to .wav.

Thanks-

-Susan

2

Support and Feedback / Re: Crash upon opening Multicommander

« on: August 04, 2016, 08:16:19 »

The only think I can think of is that a specific files are make it crash.. Maybe a audio file that is corrupt or maybe it is not a audio file but the file extension say it is. so something goes bad. or
there is some special metadata in one of the files that make it crash.
So when it tries to get the length of that audio file it fails. and that file happen to be at located at of the locations that any of the tabs that are open at startup.

Hi Mathias-

These are always different audio files in different folders. I transcribe audio files and keep each project in a different folder, so MC isn't reading the same specific audio file when this happens and they are definitely audio files.

Thanks-

-Susan

3

Support and Feedback / Re: Crash upon opening Multicommander

« on: August 02, 2016, 21:01:43 »

I'm still getting the same crash, albeit not as frequently, it seems. It just happened again with build 2225 and again, there's just the same dialog box, with no opportunity to send a crash report. I've deleted the column set with the "Length" column altogether. We'll see if that helps.

-Susan

4

Support and Feedback / Re: Crash upon opening Multicommander

« on: June 30, 2016, 23:47:07 »

Hi Alan-

No, I didn't resolve it exactly, but I've stopped using an audio application (Image-Line's Edison) and coincidentally(?) IIRC, I haven't had the crash since.

Thanks!

-Susan

5

Support and Feedback / Re: Crash upon opening Multicommander

« on: June 01, 2016, 12:44:27 »

I'll stop using the Length column and see if that helps.

-Susan

6

Support and Feedback / Re: Crash upon opening Multicommander

« on: June 01, 2016, 03:55:04 »

It just happened again and this is the only dialog I get:



The setting to send crash reports is definitely enabled.

Thanks-

-Susan

7

Support and Feedback / Re: Crash upon opening Multicommander

« on: May 26, 2016, 18:46:31 »

I've never seen that. It just disappears off the desktop or maybe sometimes it says "Multi Commander has stopped responding..."but I've never seen the dialog you describe. Can I find the ID somewhere after the fact?

Thanks-

-Susan

8

Support and Feedback / Re: Crash upon opening Multicommander

« on: May 26, 2016, 17:01:41 »

Is this what you need?

Report Id: 609e053d-1f95-46fe-bb10-b93e9bf7432a

Thanks-

-Susan

9

Support and Feedback / Re: Crash upon opening Multicommander

« on: May 25, 2016, 23:50:02 »

Hi-

I continue to get crashes with v6.2 build 2147 64 bit edition related to MCAudioTools.dll. My error reporting is set to Auto send crash report, Crash dump with maximum information (20+ MB). I do use the "Length Total" column.

Is there any other information I should provide? The last time it happened immediately upon saving a Word doc. The time before that I didn't actively do anything, but one of the apps I run might have been writing an autosave backup file at the time.

Thanks-

-Susan

10

Support and Feedback / Re: Crash upon opening Multicommander

« on: May 03, 2016, 01:14:13 »

Hi Susan.

Glad that you got it sorted and that I was of some help 

I am technically a Newbie on this forum, although I have 45+ years programming under my belt.  Not C++, sadly, and I am very new to MC.  But loving it so far 

I totally get where Mathias is going with MC, and I am very impressed (BTW, I'm not easily impressed with most software I come across).  For a one-man, part-time effort this is OUTSTANDING work!

I think Mathias has got his config TOTALLY right and it makes end-user (i.e., amateur) debugging SO much easier when config data is saved in well-formatted .xml files with sensible tag names!  More developers should take a leaf out of his book, IMHO.

( Disclaimer:  I do not know, nor have I any financial or otherwise arrangement with Mathias: he is Swedish, I am English and I have never left the UK: I simply know good software when I see it  )

Alan

Hi Alan-

I agree. It's a wonderful program and I felt lost without it for a couple of days!

Thanks again-

-Susan

11

Support and Feedback / Re: Crash upon opening Multicommander

« on: May 02, 2016, 21:00:53 »

Did one of the new columns had anything to do with audio ?

Hi Mathias-

Yes. I use the "Length" column regularly and wanted to move it left.

Thanks-

-Susan

12

Support and Feedback / Re: Crash upon opening Multicommander

« on: May 02, 2016, 19:54:35 »

Hi Alan-

Thanks so much for your detailed reply !

I was able to fix it once I knew where to look. I removed the "Default" columnset from the bottom of ColumnSets.xml in my text editor and everything seems to be normal.

I've had a few crashes before, but it only stopped working totally after I saved a columnset as "Default" from within the program.

BTW, my crashdumpformat value is "4", so apparently that change was saved before it crashed last time.

Thanks again!

-Susan

13

Support and Feedback / Crash upon opening Multicommander

« on: May 02, 2016, 07:12:48 »

Hi-

I get a crash upon opening Multicommander. This started happening yesterday. As a result, I can't save changes to how much info the crash log saves, but if it's any help, Event Viewer reports:

Faulting application name: MultiCommander.exe, version: 6.1.0.2125, time stamp: 0x570a19e7
Faulting module name: MCAudioTools.dll, version: 1.2.0.0, time stamp: 0x570a1810
Exception code: 0xc0000409
Fault offset: 0x000000000002d978
Faulting process id: 0x2bc8
Faulting application start time: 0x01d1a30f4449da65
Faulting application path: C:\Program Files\MultiCommander (x64)\MultiCommander.exe
Faulting module path: C:\Program Files\MultiCommander (x64)\Extensions\MCAudioTools\MCAudioTools.dll
Report Id: c365656a-b4ce-464e-af34-f66bf88e1165
Faulting package full name:
Faulting package-relative application ID:

I rebooted my PC and tried again, but that didn't help. I have the latest update.

I'm running Windows 10 x64. Please let me know if I can provide any further info. The only thing I can think of that I changed was to save a new default column layout.

Thanks-

-Susan

14

Feature Requests and Suggestions / Re: What do YOU want to be added to Multi Commander ?

« on: March 11, 2015, 20:04:48 »

Branch (flat) view - show all files in the current folder and all subfolders in a single file panel.

This!

Thanks-

-Susan