Author Topic: Crashed when moving files on the same panel  (Read 6508 times)

killo

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Crashed when moving files on the same panel
« on: March 29, 2024, 14:26:00 »
Hi.

If i use CTRL-C/CTRL-V or Drag and Drop with the mouse, moving files or directories in the "same panel", the operation finished after a "hang" time, but Multicommander crashes. 

Then multicommander restarts but not in the directories in which it was working but in the ones it had when I started the program,  it does not remember the last directories in which it was working before the crash.

Her you have the log's and the wer file.

I also have all the options for logging to debug and for sending files with more than 20Mb

Mathias (Author)

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Re: Crashed when moving files on the same panel
« Reply #1 on: March 29, 2024, 19:08:25 »
If it crash it does not close correctly and will not save where it was

If it crash.. Did it send a crash report ? did you get a crash id ? then I can see why it crashed.

killo

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Re: Crashed when moving files on the same panel
« Reply #2 on: March 30, 2024, 11:45:12 »
Yes it crashed a lot. I add you the logs in my firts post.

Could you tell me where to find the ID's of the MC crashed send to you?

Mathias (Author)

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Re: Crashed when moving files on the same panel
« Reply #3 on: March 30, 2024, 13:13:24 »
Yes it crashed a lot. I add you the logs in my firts post.

Could you tell me where to find the ID's of the MC crashed send to you?
No I mean a real crash dump. Normally when MC crashes it sends a crash report. and it show a CrashId after it have uploaded it for analyze. If you got this crash ID I can manually analyze the crash report,

WER report is of no use, it does not tell me where the program crash

I Cannot reproduce any issue.. can you describe exactly what you do. since there are so many way of doing copy/move in MC.
also Ctrl+C / Ctrl+V, the Copy is not handled by MC,  Copying like this. and Windows Shell will handle the copy
« Last Edit: March 30, 2024, 13:26:21 by Mathias (Author) »

killo

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Re: Crashed when moving files on the same panel
« Reply #4 on: April 03, 2024, 20:30:56 »
Ok, i have anothe crash, now moving from one panel to the other using the mouse, but in the report screen don't show any ID.

 I add the windows of the crash report and the windows crash report.

Mathias (Author)

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Re: Crashed when moving files on the same panel
« Reply #5 on: April 04, 2024, 06:34:32 »
Ok, i have anothe crash, now moving from one panel to the other using the mouse, but in the report screen don't show any ID.

 I add the windows of the crash report and the windows crash report.
Strange. Normally after it been sent it shows a crashid it got in the report system.

killo

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Re: Crashed when moving files on the same panel
« Reply #6 on: April 04, 2024, 08:22:59 »
Any idea about what to do now?

Mathias (Author)

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Re: Crashed when moving files on the same panel
« Reply #7 on: April 04, 2024, 09:59:36 »
Any idea about what to do now?

Look like the Service accepting the crashreport might not have returned the crashid. I will fix that.. I rebuild that service a while ago so that might have broken.

What kind of copy was it ?
Did it copy anything ? or crash before it started ?  Was it normal from and to devices ? Or was it over network or something else not "common"
Like a said.. Copy / Paste and Drag and Drop are different.. Copy / Paste is handled by Windows and MC have very lite control over that.

« Last Edit: April 04, 2024, 10:02:26 by Mathias (Author) »

killo

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Re: Crashed when moving files on the same panel
« Reply #8 on: April 15, 2024, 10:01:17 »
I have been doing more tests and I have discovered that it fails by doing the following:
- Copies and movements using drag&drop within the same panel.
- Copy and move using CRTL-C & CRTL-V
These two fail quite often.

Copies and movements between different panels only fail using drag&drop.

Mathias (Author)

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Re: Crashed when moving files on the same panel
« Reply #9 on: April 15, 2024, 10:46:02 »
I have been doing more tests and I have discovered that it fails by doing the following:
- Copies and movements using drag&drop within the same panel.
- Copy and move using CRTL-C & CRTL-V
These two fail quite often.

Copies and movements between different panels only fail using drag&drop.
I cannot recreate any issue with drag and drop copy.  What are special with how you do it? Something that are unique for you system.  ?
Do you drag from special device and drop on other special. ? Is it just from normal file on disk to another folder on another drive?

killo

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Re: Crashed when moving files on the same panel
« Reply #10 on: April 21, 2024, 10:45:03 »
I don't know what you mean for special, for me it's quiet normal.

All the "copy" and "moves" are between normal nvme,ssd,hhd local drives.

When i do the operation ( move or copy ) the program don't seem to make nothing, i mean it's like the program hangs. Then the program close itself, start again and after a while create the report without ID.


If you want i could create a msinfo32 export file for you if you want to check my PC.

killo

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Re: Crashed when moving files on the same panel
« Reply #11 on: April 22, 2024, 11:34:20 »
Last crash report.

working in the right panel i see i haven't a file, the i goes gown one directory, the select ther , goes into thi new directory, copy a file (CVInfo.txt) using "CTRL+C", return to my original directory and copy with "CTRL-V", the the program hangs and after 3 o 4 seconds the MC closed a reopen.

A 15 seconds later opens a windows indicating the there was an error.

 

Here you have attached the error logs

Mathias (Author)

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Re: Crashed when moving files on the same panel
« Reply #12 on: April 22, 2024, 12:31:40 »
Copy using Ctrl+C and Ctrl+V then MC will not handle the copy, the copy / paste command is sent to Windows, and it handle everything. So MC is waiting for the call to windows to Paste to complete.

To bad not a Crash Dumps is sent. That is the only way to see what module in Windows that is crashing..